Why can't my package be found?

'Unable to find' means that the package information cannot be found at present. We suggest you carefully check if the tracking number matches the logistics provider.

If the tracking number is correct, there may be the following reasons:

The first query requires queue processing, and the result is usually returned within 1-2 minutes. If the channel is abnormal, it may take more than 5 minutes to return.

The carrier for recent shipments will need some time to collect and process the package. We suggest that you check and track its detailed information 1-2 days later.