My package status has not been updated for over 30 days, what should I do?

Usually, if the logistics information is not updated, it means that the package is still in transit to its destination country/region.

78Tracking is an integrated package tracking tool dedicated to providing you with global package tracking services. If your package has not been updated for a long time, it may indicate that it is still in transit or further transported by a cooperating agency.

However, it should be noted that we are not directly involved in specific transportation or delivery matters.

If your package has not updated its logistics information for about a month from the date of shipment. We suggest that you promptly contact the sender and carrier to confirm the whereabouts of the package.

In general, postal services in different countries handle claims for lost packages differently, usually taking 3-6 months. Packages that have not applied for file opening inquiry for more than 3 months from the date of receipt and shipment will no longer be accepted for claims.