What to do if the status is "Not Found"?

A "Not Found" status can result from several issues. To address them, consider the following solutions:

1. Incorrect Tracking Number: 

Verify the tracking number and re-register if necessary.

2. Incorrect Carrier:

Check the carrier assigned to the shipment.

3. Carrier API Issue:

Wait for the next tracking update if there is a problem with the carrier's API.

4. Carrier Hasn't Updated Tracking Data:

The tracking information may not yet be available; please wait until the carrier updates it.

5. Missing Tracking Parameters:

Ensure all required tracking parameters are included and complete any missing ones if necessary.

6. Carrier Data Not Updated for 30 Days:

Tracking will be automatically stopped if the carrier does not update data for 30 days. 

For additional issues and troubleshooting, please contact online technical support or the account manager for assistance with tracking numbers.